Do you have a printed catalog?
No, we don't have a printed catalog. All items we sell are illustrated by digital photographs on this website.
I live outside the Netherlands, can I place an order?
Yes we ship to the following countries: All countries within the European Union.
Can I return an item, if the item does not fit or suit me?
Yes, items can be returned within 14 days of receipt of the order for a refund or exchange. Returns and exchanges must be announced in advance via email@example.com After contacting us you can send your package to Chilla: Alphons Diepenbrocklaan 27 6952BS Dieren The Netherlands. The shipping costs for return packages are at your own expense. We do not accept freight collect packages. We do not refund shipping charges.
Are all items in stock for immediate delivery?
Yes, almost all items we sell are in stock for immediate delivery. On the product pages is specified if certain sizes or colors of a certain article are temporarily out of stock. Should you nevertheless order an item that is not in stock, then we will contact you as soon as possible to notify you of the expected delivery time. If you think the indicated delivery time takes too long, then you can always cancel or change the order.
I still have questions, how can I reach you?
If you have any questions and/or remarks, you can reach us via firstname.lastname@example.org. We will answer your e-mail within 24 hours on working days.