Chilla, located at Alphons Diepenbrocklaan 27 6952BS Dieren, is responsible for the processing of personal data as shown in this privacy statement.


Privacy-sensitive data, also known as personal data, are processed via our web store. Personal data is carefully processed and secured by us. In our processing we comply with the requirements set by the privacy legislation General Data Protection Regulation (GDPR).



Personal data that we process

Chilla processes your personal data by using our services and / or by providing this information to us.


Below is an overview of the personal data we process:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • Payment information
  • IP address
  • Other personal data that you actively provide by, for example, creating a profile on this website, in correspondence and by telephone
  • Information about your activities on our website
  • Internet browser and device type



For what purpose and on the basis of which we process personal data.

Chilla processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and / or advertising brochure
  • To be able to call you call or e-mail you if necessary in order to carry out our services
  • Inform you about changes to our services and products
  • Allow you to create an account
  • To deliver goods and services to you
  • Chilla analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences
  • Chilla also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.



How long we keep personal data


Chilla does not retain the personal data described above for any longer than strictly necessary to achieve the purposes for which your data is collected, such as processing your order, unless there is a statutory obligation that requires longer storage (such as the fiscal retention obligation).



Sharing personal data with third parties


Chilla will not sell your details to third parties and will only provide them if is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Chilla remains responsible for these processing operations.



Cookies, or similar techniques, that we use

Chilla uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Chilla uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. In addition, cookies are placed that keep track of your surfing behavior so that customized content and advertisements can be offered.

At your first visit to our website we have already informed you about these cookies and we have asked you for permission to place them.      You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.      For an explanation, see:


Cookies are also placed on this website by third parties. These are for example Google Analytics and / or the social media companies. We use Google Analytics to keep track of how visitors use our web store. We have signed a processor agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally we anonymize the IP addresses.



Integration of the Trusted Shops Trustbadge


In order to be able to show our Trusted Shops seal of approval, the possibly collected reviews and the product range of Trusted Shops after an order, the Trusted Shops Trustbadge is integrated on this website.


After weighing our various interests, this protects the legitimate prevailing interests for optimal marketing of our offer. The Trustbadge and the advertised services are a product of TRUSTED SHOPS GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany. When a Trustbadge is requested, the web server automatically saves a so-called server log file in which your request with, for example, your IP address, the date and time of the request, the amount of data sent and the name of your internet provider (access data) is documented. These access data will not be processed and automatically overwritten at the latest 7 days after your last visit to the page. Other personal data will only be passed on to Trusted Shops when you choose to use the Trusted Shops products after placing an order or are already registered for their use. In that case the contract between you and Trusted Shops applies.


View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Chilla and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you.


You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to


In order to ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.


Authority Personal Data

Chilla also wants to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority for this.


How we protect personal data

Chilla takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. We take, among other things, the following measures:

  • Access to personal data is protected with a username and password.
  • We take physical measures for access protection of the systems in which personal data are stored.
  • We use secure connections (Secure Sockets Layer or SSL) which protects all information between you and our website when you enter personal data.


Any changes to this privacy statement.

We reserve the right to make any changes to this privacy statement. Regularly consult this privacy statement so that you are always informed.


Contact details:

  • Alphons Diepenbrocklaan 27
  • 6952BS Animals
  • +31 313 415708